General contracting conditions


These General Contracting Conditions (hereinafter General Conditions) will regulate the commercial relationship that arises between VALTOURNATIVE and the user or client for the contracting made through the forms that VALTOURNATIVE makes available to them in their website

Making purchases through the VALTOURNATIVE websites will imply the express acceptance, by the client or user of the pages, of these conditions, as well as the conditions of use established for user navigation through the pages. Property of VALTOURNATIVE.

These conditions will be applied without prejudice to the application of the legal regulations on the matter that are applicable in each case.

The General Contracting Conditions regulate the online selling relationship between VALTOURNATIVE and the user or client, in accordance with the legal stipulations, especially Law 7/1998, of April 13, on General Contracting Conditions. , Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, current and applicable regulations on the Protection of Personal Data, Law 7 / 1996, of January 15, on Retail Trade Management, and Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce.

VALTOURNATIVE reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Said modifications may be made, through their websites, by any legally admissible form and will be binding during the time they are published on the web and until they are validly modified by subsequent ones. However, VALTOURNATIVE reserves the right to apply, in certain cases, Particular Contracting Conditions in preference to these General Conditions when deemed appropriate, announcing them promptly.


Pre-purchase information

VALTOURNATIVE informs that the purchase procedure through its web pages is detailed in the corresponding section for the formalization of the purchase.

Likewise, VALTOURNATIVE informs that the user can have access to the conditions of use available on the same website.

By booking with VALTOURNATIVE through its website, the user or client expressly declares to know, understand, and accept said conditions of use and the General Conditions. In the same way, the user declares to be of legal age and to have the legal capacity and to act necessary for accessing and contracting through the VALTOURNATIVE websites. The user is responsible for confidentially and responsibly treating the identity and password obtained in the registration as a client, not being able to transfer them to another.

Once the purchase has been made, the user will see the confirmation of her purchase on the screen, being able to print it as proof of the purchase made.

The purchase confirmation and the proof of purchase (or a printout made by the user) will not be valid as an invoice.

Also, the customer will receive an email with the confirmation of said purchase.


Purchase operation

Offers and price reference

In compliance with current regulations and especially Law 34/2002 on services of the information society and electronic commerce,

VALTOURNATIVE offers through its website in the corresponding section to formalize the purchase, information about all the products and / or services offered, their characteristics, and prices. However, VALTOURNATIVE reserves the right to withdraw, replace, or change the offers offered to its customers through its website, by simply changing the content of the same. In this way, the products and / or services offered at any time by the VALTOURNATIVE website will be governed by the General Conditions in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the products and / or services mentioned.


Indication of prices

The products and / or services offered will have their price indicated with VAT included. The prices indicated on the screen will be those in force at any time except for typographical errors. When the price is different for the aforementioned reason, VALTOURNATIVE will notify the customer, via e-mail, before proceeding with the collection of the reservation.



The availability of the experiences offered by VALTOURNATIVE through its website may vary depending on customer demand. Despite the fact that VALTOURNATIVE updates the database periodically, the reservation requested by the client could be complete at that time. In such a case, VALTOURNATIVE will send an email to the customer informing them of the impossibility of the availability of the offer.


Payment Methods

Payment of tickets can only be made by credit or debit cards attached to VISA, MASTERCARD, AMERICAN EXPRESS or JCB.

It is important to note that confidentiality in the treatment of their data is fully guaranteed, thanks to the encrypted transmission of information between the User’s browser, the VALTOURNATIVE secure server, and the financial entities that manage the payments.

VALTOURNATIVE informs that the misuse of this electronic payment system to purchase tickets constitutes criminal conduct, punishable by imprisonment, in the case of:

Providing false details of the buyer or the card number used as a means of payment

Using the data of people other than the buyer

Providing card numbers that do not match the buyer’s

Usurping the condition of the holder of foreign cards

Using card numbers generated with computer programs or similar algorithms

We remind you that the payment must be made in EUROS and that all possible exchange and bank fees are borne by the customer or user.


Cancellation of purchase

Please see our Cancellation Policy



As established in article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, supplies of services or goods made under the specifications of the consumer or personalized, or that, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.


Data Protection

Per the provisions of current regulations on the Protection of Personal Data, we inform you that your data will be incorporated into the treatment system owned by VALTOURNATIVE with NIF 23918829W and registered office located at Calle de la Sangre, 7 – 10B, 46002, Valencia, to facilitate, expedite and fulfill the commitments established between both parties. In compliance with current regulations, VALTOURNATIVE informs that the data will be kept for the period strictly necessary to comply with the precepts mentioned above.

Until you notify us otherwise, we will understand that your data has not been modified, that you agree to notify us of any variation and that we have your consent to use it for the aforementioned purposes.

VALTOURNATIVE informs that it will proceed to treat the data in a lawful, loyal, transparent, adequate, pertinent, limited, exact and updated manner. That is why VALTOURNATIVE undertakes to adopt all reasonable measures so that these are deleted or rectified without delay when they are inaccurate.

In accordance with the rights conferred by the current regulations on data protection, you can exercise the rights of access, rectification, limitation of treatment, deletion, portability and opposition to the treatment of your personal data, as well as the consent given for the treatment thereof, by directing your request to the postal address indicated above or to the email

You can contact the competent Control Authority to present the claim that you consider appropriate.


Applicable law and jurisdiction

VALTOURNATIVE reserves the right to file the civil or criminal actions it deems appropriate for the improper use of its website and content or for the breach of these conditions.

The relationship between the user and the provider will be governed by current regulations and applicable in Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or go to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. VALTOURNATIVE is domiciled in VALENCIA, Spain.